Shipping policy

Shipping Information

At Foopis, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered to our customers.

We make every reasonable effort to process orders promptly and provide shipping information to help you understand when your purchase is expected to arrive.

Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Our order processing business days are Monday through Friday, excluding applicable public holidays.

Please note the following:

Order processing begins after payment confirmation.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
Processing times may be extended during holidays, promotional events, or periods of unusually high order volume.
Orders may require additional processing time if payment verification or address confirmation is necessary.

Order processing time is separate from shipping transit time.

Shipping and Delivery Time

After an order has been processed and shipped, the estimated shipping transit time is 6–9 business days.

The estimated total delivery timeframe is 7–12 business days, including order processing and shipping.

These timeframes are estimates and are not guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances beyond our reasonable control.

Shipping Rates and Fees

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the delivery destination, selected shipping method, order details, and any applicable promotional offers.

Any shipping promotion or free shipping offer will be subject to the terms displayed on our website or at checkout.

Customers are responsible for reviewing the applicable shipping charges before submitting an order.

Order Confirmation and Tracking

After placing an order, you may receive an order confirmation email containing your order details.

Once your order has been shipped and tracking information becomes available, we will send a shipping confirmation email with the relevant tracking details.

You can use the tracking information provided in that email to monitor your shipment and check for delivery updates.

Please allow time for the carrier's tracking system to update after the shipping confirmation has been sent.

If you have not received your shipping confirmation or need assistance tracking your order, please contact us at info@foopis.com.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout, including the recipient's name, street address, apartment or unit number where applicable, city, state, ZIP code, and contact details.

Please review your shipping address carefully before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible at info@foopis.com.

We will make reasonable efforts to assist with address corrections before shipment; however, we cannot guarantee that changes will be possible once an order has been processed or handed over to the shipping carrier.

Additional delays or costs resulting from an incorrect or incomplete address may depend on the carrier's procedures and applicable circumstances.

Shipping Delays

Although we work to meet our estimated delivery timeframes, delays may occasionally occur because of circumstances outside our control, including:

Severe weather or natural disasters.
Carrier service interruptions or transportation delays.
Public holidays and peak shopping periods.
Incorrect or incomplete delivery information.
Customs inspections or other regulatory procedures, where applicable.
Other unexpected logistical or operational disruptions.

If your shipment appears delayed, please check the tracking information first. If you need further assistance, contact our customer service team and we will help review the available tracking information.

Lost, Missing, or Damaged Shipments

If your order appears to be lost, has not arrived within the estimated delivery timeframe, or arrives damaged, please contact us at info@foopis.com.

Please provide your order number and any relevant tracking information. For damaged items, clear photographs of the product and packaging will help us review the issue.

We will review the information available and assist you with the appropriate next steps.

If the carrier marks your package as delivered but you have not received it, please check your mailbox, delivery area, household members, neighbors, or building management where applicable. You may also contact the carrier for additional delivery details.

Please contact us if the issue remains unresolved so that we can help investigate the shipment.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at info@foopis.com.

We will make reasonable efforts to accommodate your request before the order enters processing or shipment.

Once an order has been processed or shipped, changes and cancellations may no longer be possible. In that case, please refer to our Return and Refund Policy for information about eligible returns.

Incorrect or Incomplete Deliveries

If you receive an incorrect item or your order appears to be incomplete, please contact us at info@foopis.com.

Include your order number and a description of the issue. Photographs of the items received and the packaging may help us review your request more efficiently.

Our customer service team will review the information and provide further instructions.